Watch face will not turn on when rotating wrist

[Dave_M_G]

I have had my Charge 3 for about a week.

When I raise and turn my wrist to check the time, the watch face does not display. If I tap the screen with my finger, then it displays.

I have attempted all wrist motions I can think of, and followed suggestions on this forum for how to turn my arm to get the watch face to show, but nothing helps.

It seems to me it was working the first few days, but has stopped in the last two or three days.

Everything else on the watch is working perfectly. I'm hoping this is just some setting I have accidentally changed, or can set back, and not the early symptoms of a malfunctioning device.

[happyshirley]

thank so much . my watch face was also not turning on when i rotated my wrist. . very happy  🙂 

[polygraphmark]

Thanks so much that solved my problem as well I am very grateful for your post 

[ernifeeler]

THANK YOU! Goodness I could not get this fixed...and in one second you nailed it! 👍👍👍

[Natalia153]

OMG this helped sooooooooo much thank you 

[SunsetRunner]

Thanks, did the trick 👍

[trecile]

I have the Charge 3 Special Edition with Fitbit Pay. If I press and hold the side button it only brings up Fitbit Pay. I don't have a "wake screen" setting

[Cassidy61]

I'm so sorry that this has not helped you. 

May I suggest that you Google you particular fitbit to see if there is something to help you out.

That is how I found out about the 'wake screen'.

[DocWat]

Thanks...I was able to solve this quickly from the info shared.

Sent from my iPhone

[jvairin]

Can you tell me how to turn it on. I dont see a button to turn the thing on why

[DLK56]

It's a button in the center of the left side of the watch.

[trecile]

On my Fitbit Charge 3 with Fitbit Pay I have to press and hold the side "button", then the lock screen appears. I have to then swipe left to get the screen wake option. It took me forever to figure it out, because everyone said that just pressing the button would bring up the wake option.

[Peterhoward1950]

When I hid the side button to wake the watch up the tap and pay comes on...can’t activate notifications because of this.. please help!

[trecile]

I had the same issue until I noticed a dot above the lock symbol and realized that I needed to swipe left on the screen to get to the wake screen and notification options.

When I contacted Fitbit via this forum and Twitter I was NEVER told this.

[Staceyjs]

thank you! This solved the issue for me and also why I'm not receiving notifications! X

[lauriemorgan1]

I tried that, but when I hold the side button I only get the battery level.

[lauriemorgan1]

I stand corrected. It has the battery level AND the "light bulb" which I now see is the screen wake icon.

[Ynnep]

Try going into watch faces in the settings and choose one with a clock

[LovesRVing]

I just got a Charge 4, had a charge 2. Which was a lot easier to setup 

[gromer]

My Charge 2 will only turn Notifications on or off doing that.  🥴