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Why i cant't get my QR when i already remove my charge 2

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‎06-19-2020 03:28 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

‎06-19-2020 03:28 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

why my charge 2 can't sync to my device?

i already do reboot my charge 2 and still can't sync and then i search to google to find how to sync t again and i do all what they said but its still can't sync. i tried to remove my device in my account, but i can't get the QR on the device. can someone help me to solve this problem? because i've been like 2 days tried to sync and get the QR but i can't get it, pls help me

 

THX....

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‎06-22-2020 12:36

‎06-22-2020 12:36

@FalentBertrand Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your Charge 2. What do you mean about QR? Where are you expecting to get this code from? Could you share a screenshot of what you are seeing on your account? The more information I have the better I will be able to help you.

 

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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