02-24-2016 16:44 - last edited on 09-06-2020 20:15 by MatthewFitbit
02-24-2016 16:44 - last edited on 09-06-2020 20:15 by MatthewFitbit
02-24-2016 19:35
02-24-2016 19:35
05-25-2016 06:02
05-25-2016 06:02
Welcome to our Community @SunsetRunner @celia2016! Thanks for joining us! My best advise here would be to restart your tracker by following the steps provided in this thread.
Hope this helps, let me know how it goes!
08-14-2016 18:29
08-14-2016 18:29
I bought Charge HRs for both of my sons in late May. I can't get one set up to sync with the app on my phone at all and the other Charge HR will sync all data except for the sleep function. It only shows data back from June for him and prior to that for the fitbit I used to wear.
I first want to solve the lack of sync function for sleep data. I have tried uninstalling the app and reloading it as well as resetting the Charge HR itself several times and neither of those things works.
I appreciate any direction you can provide.
thank you
Lisa
08-19-2016 17:47 - edited 09-01-2016 13:02
08-19-2016 17:47 - edited 09-01-2016 13:02
@lhajek welcome to the forums! Please keep in mind that you can only link one of the same type tracker to the same Fitbit account. If you're having issues getting your trackers to sync their data, please follow the instructions in this post for troubleshooting from the app and this post for instructions in a computer.
Also, try a restart by doing the following:
Keep an eye to your trackers after this and post back with the outcome. I'll be looking forward to your new comments!
Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂
09-01-2016 11:15
09-01-2016 11:15
Thank you for your response but it still isn't working. For the Fitbit app on my phone I have my Flex and one son's Charge HR set up to sync. My other son syncs his Charge HR to his own iPod Touch. My Flex will sync all data without a problem. The Charge HR will sync all data to the Fitbit app except for the sleep data. I have reset/started the Charge HR numerous times according to your instructions as well as uninstalled and reinstalled the app. I even removed my Flex so that it wouldn't be confusing. When I try to sync the Charge HR I do so in a room that is at least 15' away from where another Fitbit device is located so it's not confusing. Is there anything else I can try or is this a HW flaw?
09-01-2016 13:06
09-01-2016 13:06
@lhajek thanks for getting back to me! I got it now! So you're saying that one of your sons has a Charge HR set up using your same Fitbit account where you have your Flex? If that's the case, I recommend setting up a different account for your son in order for the data to properly sync; otherwise it will create confusion between your tracker and your sons tracker.
You can contact support for a second opinion. They also have the proper tools to take a deeper look into your son's Charge HR behavior. I really hope this info makes sense. Keep me posted!
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11-27-2016 05:29
11-27-2016 12:42
11-27-2016 12:42
@Msparks thanks for joining us! I noticed that your post was empty please let me know if you're experiencing any issues with your sleep not syncing.
I'll be around!
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01-26-2017 15:28
01-26-2017 15:28
I've had problems with my Charge HR not syncing sleep when I am travelling and can't sync with my laptop (my normal practice) daily. I was just on a cruise, so no internet. The day before we were in a hotel where I had access and synced once with my iPod (or so I thought). But it would not sync at all the next day at the hotel and when I got back home, none of the data from that one sync were visible on my dashboard. After syncing (the first time after the cruise) my steps, heart rate and flights of stairs were there for the whole week. But no sleep data at all. After my first night home, I am back to seeing all my sleep data. I've had this problem sporadically when travelling and using a company iPhone for syncing but have never had no sleep logged. Any suggestions?
01-26-2017 15:42
01-26-2017 15:42
@ohiobetsy thanks for your question. Have you checked that the Sleep Tile isn't hidden from view? Do let me know. Also, please keep in mind that your Charge HR stores up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. If your tracker measures heart rate, summary heart rate data will be stored as well.
If you have been syncing before the 7 day period is up and your sleep info isn't showing, then I recommend restarting your tracker to prevent this from happening again:
Keep an eye to your tracker's behavior and let me know how it goes!
Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂
01-28-2017 09:23
01-28-2017 09:23
Hi Mariam, Thank you for replying so quickly. Maybe I didn't make myself totally clear. It is only when I am traveling and do not have the chance to sync regularly. I know the Fitbit holds only 7 days' worth of data and I can see all of those 7 days' worth of steps, stairs, etc. except for sleep. I can see sleep data for the time prior to that and the time since that. I just don't understand why only the sleep doesn't show for the 7 days. Do you still recommend restarting it?
01-29-2017 18:30
01-29-2017 18:30
@ohiobetsy I see! Thanks for clarifying this for me. Yeah, totally! A restart is always worth the shot. Let me know how it goes after that. Now, you should be able to see your sleep from 7 days' worth of data. Are you wearing your tracker to bed? Do let me know!
Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂
01-31-2017 15:21
01-31-2017 15:21
Mariam, OK, I did the restart but since that 7 days' worth of sleep data were from Jan. 13-20, I can't get them now. So I may not know till my next vacation-unless I just skip syncing for a few days. I may try that. Of couse I wear my Fitbit to bed-my main reason for getting it was to monitor sleep. Thank you!
02-01-2017 12:58
02-01-2017 12:58
@ohiobetsy thanks a million for the clarification. Just as a friendly reminder, a restart might erase all unsynced data. Make sure you're syncing before restarting. Give that a try and post back with the outcome! Feel free to post back, I'll be around!
Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂
02-05-2017 15:17
02-05-2017 15:17
Mariam, Ok, after the restart and not syncing for 3 days, I just synced and my sleep data were captured. So maybe all that was needed was the restart. Thank you for your help!
02-06-2017 11:01
02-06-2017 11:01
@ohiobetsy thanks for getting back to me! Reading that the restart did the trick was like a ray of sunshine! Hope to see you around more often!
Catch you later.
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02-06-2017 22:25
02-06-2017 22:25
restarted 2x and still no success
02-07-2017 18:11
02-07-2017 18:11
@yelword welcome aboard buddy! If you've tried everything to no avail, then I recommend contacting our Support Team for further assistance. They definitely have the proper tools to take a deeper look into your tracker's behavior. When you contact them, please let them know about the troubleshooting steps you've done so far to fix this. By doing that you'll be helping them to provide you with a quick follow up. Good luck and keep me posted with the outcome! :smileyhappy:
Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂
02-07-2017 22:52
02-07-2017 22:52