help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

blank screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-16-2020 03:17 - last edited on ‎09-15-2020 16:44 by Fitbit Moderator

‎07-16-2020 03:17 - last edited on ‎09-15-2020 16:44 by Fitbit Moderator

The screen on my charge 3 went blank yesterday, there is no display showing. When I press the button it is vibrating in recognition but nothing happens on the screen. I've tried  plugging it into the charger, changing the clock and making other changes via the app. No use.

 

This is a brand new fitbit. Why isn't it working?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-16-2020 04:04

‎07-16-2020 04:04

I have this problem since yesterday. I have tried the suggested fixes but these also haven’t worked for me. The device is still clocking my steps and vibrating so it’s just the blank screen. 

Help needed.

Best Answer