help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

last update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-01-2019 05:45 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎07-01-2019 05:45 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

Hi 

I did the update on my charge 2 but since then its no longer working properly 

I cant enter info , I cant check details of activities...nothing 

All I get its a black screen 

Did anyone experience the same thing ??

 

thx

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎07-02-2019 08:10 - last edited on ‎03-21-2025 10:10 by Fitbit Moderator

‎07-02-2019 08:10 - last edited on ‎03-21-2025 10:10 by Fitbit Moderator

@Sarahsedjari Welcome! Thanks for being part of our Community! 

Let me help you with your Charge 2. When you say "cant enter info , I cant check details of activities" do you mean on the Fitbit app or on the Charge 2 itself. You can't log anything on the device so this is why I ask and no firmware update has recently been released for the Charge 2. Does the black screen happens on the tracker or the app?

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎07-02-2019 08:20

In response to AlvaroFitbit

‎07-02-2019 08:20

Sarah Sedjari
+ 212 661 287 573
Best Answer
0 Votes