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never received a replacement

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‎02-23-2022 13:23 - last edited on ‎12-14-2022 15:30 by Fitbit Moderator

‎02-23-2022 13:23 - last edited on ‎12-14-2022 15:30 by Fitbit Moderator

I applied for a replacement of my charge 4 because it wasn't turning on and I never received the new one, it's been more than 6 weeks. No-one is getting back to me. anyone else with the same problem?

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5 REPLIES 5

‎02-23-2022 17:47

‎02-23-2022 17:47

@hollyjb143 , Nice to see you here. Thank you for your report and feedback. I've updated your case with Support, so that they can investigate what happened to your package. 

I apologize if you haven't received a reply yet but you should have one soon. 

 

I appreciate your patience. 

 

See you around

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎02-24-2022 05:09

‎02-24-2022 05:09

yes i returned mine in december and i keep getting told someone will contact me and i have yet to hear anything. $140 literally thrown away

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‎02-24-2022 07:53

‎02-24-2022 07:53

Not recently, but when I first bought my Charge 4, I ended up with one that wouldn't sync, and I had to return it before they would replace it, and it took FOREVER. And that was even BEFORE the USPO got so much more horrible and started taking over 15 days to send a card across town. I think I'm going to look at Apple watches today and forget I ever had a relationship with Fitbit, now that a piece has broken off the end of mine and it will no longer attach to a band.  Such a waste!

 

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‎02-24-2022 07:55

In response to SunsetRunner

‎02-24-2022 07:55

Do you have to have an Iphone to get an Apple Watch? i've good things about them, but i don't have an Iphone so i've never looked into one

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‎02-24-2022 07:58

In response to Leannek18

‎02-24-2022 07:58

I think it only works with an iphone.  And I broke down and bought an iphone about a year ago, so it makes sense for me to switch. 

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