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passcode requirement on cellphone

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‎07-26-2020 19:19 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎07-26-2020 19:19 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

it is asking me to change my passcode, it is asking me to enter my current passcode, which I do and I have to enter Continue, but when I do, it keeps coming back to the same screen again, asking to enter the passcode.  I am positive I am entering the correct one since I was able to login on computer

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‎07-28-2020 09:43 - edited ‎07-28-2020 09:44

‎07-28-2020 09:43 - edited ‎07-28-2020 09:44

@58mlisa It's great to see you in the Community!

 

Let me help you with the passcode requirement. Could you share a screenshot of what you are seeing on your account? Try restarting your phone. If you are using an Android device go to settings > apps > Fitbit and clear the data there.

 

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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