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pissed

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‎05-29-2020 08:17 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

‎05-29-2020 08:17 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

One day my Charge 2 was fine and suddenly is stops syncing.   I went thru all the steps to 'fix' it multiple times.  

Now I am told since I am just past my warranty, Fitbit can do nothing for me.   I have been a Fitbit user for years and the customer service was one of reasons.  But that has definitely changed.   

No more Fitbit for me!

 

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‎05-31-2020 09:19

‎05-31-2020 09:19

You are more than well out of warranty. The Charge 3 came out in 2018 and now the Charge 4 is out. Even if they wanted to replace it, I doubt there would be any in stock. Talk to customer service again and see if they will offer you a discount on a New Charge 4. I think that you will like it much better. It even has built in GPS to track your walks/runs/bikes.

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