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syncing fitbit

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‎01-12-2019 16:29 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-12-2019 16:29 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

My Charge 2 has stopped syncing and sending notifications.  Could my battery be worn out and can it be changed?  I have had this fitbit for 2 years.

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4 REPLIES 4

‎01-12-2019 17:24

‎01-12-2019 17:24

My Fitbit Charge 2 stopped syncing with my android Samsung Galaxy J2 Pro at 10.35 on January 8. I noticed it had been slow and reluctant to sync in the weeks before that. I bought the Fitbit in May 2017.

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‎01-12-2019 17:34 - edited ‎01-13-2019 06:43

‎01-12-2019 17:34 - edited ‎01-13-2019 06:43

As usual, FitBit cowardly not responding to questions about syncing, neither they allow open posts about their product on FaceBook.

 

I had problems with syncing since morning Jan 12, 2019.

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‎01-12-2019 19:45

‎01-12-2019 19:45

i am having trouble getting my Charge 2 (and my Surge also) to synch too! 

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0 Votes

‎01-13-2019 01:32 - edited ‎01-13-2019 01:32

In response to SunsetRunner

‎01-13-2019 01:32 - edited ‎01-13-2019 01:32

You can post on the UK and Ireland fb page. I just posted this:

 

‘What a disgraceful company!

 

Thousands of Fitbit Charge 2’s are breaking down with cracked screens and the replacements that Fitbit are sending out are refurbished crap that won’t connect to their app.

 

I’ve been round the houses for three days with them continually telling me they are working on a fix yet they are unable to say how they are going to fix something that won’t connect to the app.

 

Their community forum is full of customers with the same issues yet they give out stock answers time after time.

 

They’ve found the wrong guy to fob off this time!’

 

 

 

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