syncing to phone

[Sarojine]

my fitbit charger sync to my phone sometimes and most times it doesn't, please assist.

[Odyssey13]

Hi @Sarojine  you try a restart of the Fitbit? Which phone do you have and is it on the list of compatible devices? click to see

[TimBush]

How do you restart Fitbit? Charge 2

[Odyssey13]

1. • Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
   • Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
   • Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
   • Press and hold the button to restart your tracker:
     • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
   • Unplug your tracker from the charging cable.

[TimBush]

The FitBit restarted as guided below but the Sync is still not successful. Any other advice?


Sent from my iPad

[Odyssey13]

@TimBush  is your phone on the compatible list I posted above?

[TimBush]

Now that I look, no it's not. I have a Samsung Galaxy A50 that HAS been sync'd to my phone app for over a month since i got the phone 

Because of that I'm thinking there's something else wrong or I've got to do to re-sync. 

[Odyssey13]

See what Moderator @SilviaFitbit posted here - click to read. Some phones will have limited functions, even if they aren't on the compatible list.

[TimBush]

It’s now working and here’s what I did. I quit trying to sync on my Samsung A50 and loaded the Fitbit app onto my iPad. Once it sync’d on y iPad, my A50 autosync’d immediately after with no prompting.

[Odyssey13 · Accepted solution]

Awesome news @TimBush ! When you stop by the forums again, check out the link in my signature. Lots of good areas to share tips, recipes and anything else health or fitness related. Glad you're with us.