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unable to log in and sync

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‎03-03-2019 04:11 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-03-2019 04:11 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

My charge 2 has not sync since 1 March, it has logged me out of my account on my iPad and won't let me log back in says password or email is incorrect then when I try to reset my password was fitbit.com is down for maintenance, is anyone else having these problems, I have spoken to my daughter who says her charge 2 is fine. Any advice would be much appreciated

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‎03-04-2019 06:55

‎03-04-2019 06:55

Welcome @jfbennetts ! I'm really happy you joined the Fitbit Community Sorry to hear that you can't access your account. Try uninstalling and reinstalling the app on your iPad. Also try using a different device to sync your tracker and to reset your password.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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1 REPLY 1

‎03-04-2019 06:55

‎03-04-2019 06:55

Welcome @jfbennetts ! I'm really happy you joined the Fitbit Community Sorry to hear that you can't access your account. Try uninstalling and reinstalling the app on your iPad. Also try using a different device to sync your tracker and to reset your password.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer