2 Trackers on the App

[Chezh]

Hi I want to be able to have my Charge 3 and Inspire HR on the Fitbit app.

i used to have 2 trackers on there but now will only allow one. 
How can I get the 2 back on there again please? 

[JohnnyRow]

From Can I use more than one Fitbit device with the same account? 

Note that you can't connect multiple devices that use the Fitbit App Gallery to one account. For Fitbit Charge 3, Fitbit Charge 4, Fitbit Ionic, Fitbit Inspire series, and Fitbit Versa series, only connect one of these devices to your account at a time.

With the newer trackers, you cannot have 2 on the same account.  If one of them was an older model, for instance Alta HR, that would work, but not Charge 3 and Inspire HR.

[Chezh]

Thankyou
Sad as I wanted to use my old Charge 3 for doing dirty jobs and save my Inspire for everyday use.


Sent from my iPhone

[BV_Granma]

So how do I remove the old Fitbit (Charge HR) and get started on my new Inspire HR?

[Chezh]

When you set up a new device on the App it will automatically replace the old one 

[JohnnyRow]

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@Chezh wrote:

When you set up a new device on the App it will automatically replace the old one 

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The Charge HR is one that can coexist, so when you add it, it should ask if this is a replacement.  You should have the choice of yes - replacement, or no - and keep both.

[BV_Granma]

Got it, thanks. I found the answer in the Help files. There are easy step-by-step instructions for different types of devices. Article title is:  How do I remove a Fitbit device from my account?

[Chezh]

I’m trying to add an Inspire HR
with my Charge 3

Sent from my iPhone

[JohnnyRow]

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@Chezh wrote:
I’m trying to add an Inspire HR
with my Charge 3

Sent from my iPhone

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Yes, and as I explained above, you cannot do that.

But @BV_Granma  is trying to add the Charge HR, and that can be done as the Charge HR is not in the list on trackers I quoted above.

[BV_Granma]

No, Gramma was trying to replace her old with her new Fitbit. And that is done. Someone else wanted to add the two together, and that can't be done.