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All day sync option not working on Fitbit app

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‎02-10-2020 11:28 - last edited on ‎02-11-2020 10:49 by Fitbit Moderator

‎02-10-2020 11:28 - last edited on ‎02-11-2020 10:49 by Fitbit Moderator

My all day sync won’t turn on it just keeps churning round and then times out.

 

 

Moderator edit: updated subject for clarity

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‎02-11-2020 11:06

‎02-11-2020 11:06

@Nicola_7 Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your All day sync option on your Fitbit app. You can try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Log out from the app, restart your phone and log back in. 
  3. Restart your device. 
  4. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  5. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  6. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎02-11-2020 13:04

In response to AlvaroFitbit

‎02-11-2020 13:04

Thank you I did this and it worked!
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