05-25-2019 19:55
05-25-2019 19:55
My Fitbit inspire auto tracked my exercise yesterday but put it down as a bike ride instead of walking. Assuming this is because I was pushing a pram.
Problem is that when I go into the app to try and either edit that exercise, or add a new one altogether the app just crashes.
05-26-2019 03:51
05-26-2019 03:51
Hello @kirstybm and a warm welcome. With respect to your app crashing, do you use Android, iOS, or Windows? These issues are app specific and I would like to move this thread to the correct forum. With Android and iOS, there was a recent app update. Try deleting the app and re-downloading it. This simple step might help.
Next, I see you tagged this with Inspire. Your walk probably did get auto recognized as a bike ride because of the pram. Your Inspire has a setting for On Wrist/On Clip. When it is in the On Wrist setting, it needs wrist/arm movements to detect steps. When you walk with a pram, do the following -- press and hold the button for about 2 seconds to get to the quick settings. Scroll down to On Wrist/On Clip and tap it to On Clip. Now you put your Inspire in a pocket and it will behave like a torso tracker. There is an accessory clip made by Fitbit just for this purpose. I hope this helps you get the most out of your Inspire.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
05-27-2019 19:53
05-27-2019 19:53
I am using an Android device. I will reinstall the app and see if that makes a difference!
05-27-2019 19:59
05-27-2019 19:59
Unfortunately reinstalling the app did not fix the problem.