Black screen

[Lynnedgar]

Screen is black tried all the advice online nothing is working. App can't find phone. Have had it for 9 months with no trouble.

[DavideFitbit]

Hello @Lynnedgar, welcome to the Fitbit Community forums. 

Thank you for your confirming that you've been having trouble with the screen of your Inspire HR that is completely black and that you already tried the troubleshooting steps found online. 

I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon.

Keep me posted on the outcome. 

[charbgill]

I’m having the same issue and this is the second time I’ve had this happen. 

[DavideFitbit]

Hello @charbgill, thank you for confirming that you've been having the same problem with the screen of your Inspire HR. 

I've proceeded to send your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about te outcome.

[bb1982]

I'm having the same issue. It won't charge and won't turn on. 

[Joannakreuzer]

I am having a similar issue. My Fitbit’s screen went completely black and I had just charged it the night before with no issues. I tried to do the reset recommendation from the Fitbit website and it turned back on but said the battery was at 1%. I charged it again and it went up to 57% and then the screen went black again. Pretty disappointed because I just got it 6 months ago and I love using it 😞

[Lynnedgar]

Same happened to me it switched on for a day thought it was sorted and a day and a half later off again. I prefer to speak to someone and not having to post on the community site and wait for emails so annoyed
Sent from Yahoo Mail on Android

[bb1982]

I hear you, it is quite annoying. I'm calling them right now.. will let you know if they solve anything.

[bb1982]

Hi Lynne and Joanna, I just called customer support and they sent me a link for a replacement as mine will not turn on at all nor will it charge.

They said I was under the warranty as that started 2 months ago. I don't know how long it lasts, but I suggest you call customer support and hopefully they can help you guys. The link had "complimentary replacement for same Fitbit OR 50% off a new one"

Moderator edit: format

[Sstone622]

the same thing just happened to me. Ive had it 6 months with no problems and now its gone

[Lynnedgar]

Thanks good luck

Sent from Yahoo Mail on Android

[fliardog]

My Inspire HR has black screen also. I can get the screen up if it’s plugged into charger but as soon as I remove charger it goes black again. It won’t charge up. 

[HollyNel]

The screen on my Fitbit inspire went black when it still had at least half a charge left.  I put it on the charger, and it won't come back on.  I followed the directions on the website to reboot it, and nothing is happening.  Are there any other things I can try?

[Joannakreuzer]

Same here! I went through the online chat with customer service and after answering questions and trying a couple reboots they sent me a link to receive a replacement:)

[Lynnedgar]

Every thing I found online was no good i had no light on back no vibration and black screen  the phone was dead but had 84% battery life on the app and wouldn't sync. 

Sent from Yahoo Mail on Android

[HollyNel]

Oh, my. That is a bummer. That will not be easy or quick for me to
receive where I live. Thanks for the insight!

[DavideFitbit]

Hi everyone, thank you for your replies and welcome to all the new users in the Community forums. 

Thank you also for confirming that you've been experiencing the same problem with the screen of your Fitbit device. 

@fliardog @HollyNel, I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

@bb1982 @Joannakreuzer @Sstone622,  I've also sent your information to the Customer Support team for further assistance, but was informed that you already have a case created or that you already got in touch with them. 

It's great to know that some of you have already gotten a replacement unite, thank you for sharing your experience with this. 

Please keep me posted on the outcome. 

[charbgill]

Hey friends! I was finally able to purchase some rubbing alcohol and clean the device’s connections to the charger. So far this seems to have worked. Fingers crossed that it continues. 

[amyedw00]

This is happening to me too.. I’ve only had mine for nine months and I put it in the charger and when I took it off it wouldn’t turn on. I thought I had turned it off but when I plugged it back in to the charger all I saw was a smiley face which was unusual too me. I’ve tried to fix it but nothing will help. 

[CelineLee]

I bought Inspire HR for my son in December 2019 when I travel to Ontario Canada, however it goes black screen in March 2020. I have tried all the advice from youtube videos etc , however it doesnt work. I have been searching for service center in Malaysia but fail. Due to Covid-19 lockdown, I haven’t get chance to fix the black screen problem yet. Could anyone suggest to me on how could I report to fix black screen issue?

Moderator edit: format