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‎09-17-2019 18:42

‎09-17-2019 18:42

I saw many posts on this subject and most they have to send their Fitbit back in order to be replaced. So how do I go about doing that?

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‎09-17-2019 20:23

‎09-17-2019 20:23

Hi @Lisabru  If you're having a problem, support can walk you through the steps to get it going again. If they find it's a hardware issue and nothing you can do on your end, they may replace it. First you will need customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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