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Can't setup Inspire HR with Huawei Mate 10 Pro

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‎04-04-2020 08:27 - last edited on ‎04-16-2020 12:02 by Fitbit Moderator

‎04-04-2020 08:27 - last edited on ‎04-16-2020 12:02 by Fitbit Moderator

Hi 

I have a huawei mate 10 pro and I've just got a new inspire HR. I have struggled to set it up past the Bluetooth connection stage which does not connect. Is the watch compatible with this phone.

 

Thanks 

 

Ben

 

 

Moderator edit: updated subject for clarity

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‎04-16-2020 12:06

‎04-16-2020 12:06

@Benmcdonald79 Thanks for stopping by! Sorry for the delay in my reply.

 

Let me help you with your Inspire HR not setting up on your phone. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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