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Charge 5 stopped working after getting wet

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‎05-27-2024 06:18 - last edited on ‎05-27-2024 07:34 by Fitbit Moderator

‎05-27-2024 06:18 - last edited on ‎05-27-2024 07:34 by Fitbit Moderator

At water park so not deep water put on lock mode and now won’t hold a charge! Cleaned with alcohol wipe dried and charging again. So frustrating!!!

Moderator Edit: Clarified subject

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‎05-27-2024 07:37

‎05-27-2024 07:37

Hi there, @Claudine6557. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is not holding a charge. I understand your concern, we're here to help!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

Maria | Community Moderator, Fitbit


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