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Device not displaying information

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‎12-09-2019 14:43 - last edited on ‎12-10-2019 14:24 by Fitbit Moderator

‎12-09-2019 14:43 - last edited on ‎12-10-2019 14:24 by Fitbit Moderator

I have an Inspire which works well with my Samsung. Occasionally the watch will stop showing any info. No time no nothing. It is still sending info to my phone but the wrist piece seems to go to sleep. It can last up to 8 hours then it will start working again. Anyone else had this problem, please. TIA.

 

Moderator edit: Subject for clarity 

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5 REPLIES 5

‎12-10-2019 14:24

‎12-10-2019 14:24

Hi @Suejj, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for the details that were shared in your post. To better assist you with this, can you please let me know when was the first time you experienced such situation and how many times since then? If you haven't already done so, I recommend you to restart your Inspire following the next steps:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
  3. Press and hold the button on your tracker for 5 seconds. 
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

 

Keep me posted and let me know if you have any additional questions. By the way, I moved your post to our Fitbit Inspire board.

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‎12-11-2019 03:38

‎12-11-2019 03:38

Yes! Mine is doing that right now! Earlier it was also showing everything flipped around, like it had been cut down the middle and posted on opposite sides. 

 

At least it was doing something then, its fully charged but wont do anything....

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‎12-11-2019 17:21

‎12-11-2019 17:21

Mine just did something similar. Inspire and a Samsung Galaxy S9.

I went to sync and the app said no device found. Pulled the tracker off my bra and thought I had a dead battery (which would be weird, it was at 50%this morning),  but after I tapped a few times it woke back up, battery at  42%. But my steps for the day had vanished, and it still doesn't show up in the app.

I'm going to try the restart and hope for the best. (I miss my old Zip)

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‎12-11-2019 17:35

In response to MrsWinchitt

‎12-11-2019 17:35

Reset/restart worked.

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‎12-11-2019 18:13

‎12-11-2019 18:13

Yes I’m having the same issues,  I only had it about a month it it started doing this.  Then it’s sorts it self out. It has done it a few times now.  

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