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‎05-26-2020 17:52 - last edited on ‎05-27-2020 17:07 by Fitbit Moderator

‎05-26-2020 17:52 - last edited on ‎05-27-2020 17:07 by Fitbit Moderator

I just got my inspire HR today, charged it and tried setting up. The screen won't turn on when I tap the screen and there is no green light. I've tried resetting a few times and nothing. It won't even sync to my phone. Please help or I will be returning. Thank you

 

Moderator Edit: Clarified subject

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‎05-27-2020 17:06 - last edited on ‎08-11-2025 09:27 by Fitbit Moderator

‎05-27-2020 17:06 - last edited on ‎08-11-2025 09:27 by Fitbit Moderator

Hi @NMAIESE, welcome to the Community Forums!  

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

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