05-26-2020 17:52 - last edited on 05-27-2020 17:07 by RicardoFitbit
05-26-2020 17:52 - last edited on 05-27-2020 17:07 by RicardoFitbit
I just got my inspire HR today, charged it and tried setting up. The screen won't turn on when I tap the screen and there is no green light. I've tried resetting a few times and nothing. It won't even sync to my phone. Please help or I will be returning. Thank you
Moderator Edit: Clarified subject
05-27-2020 17:06
05-27-2020 17:06
Hi @NMAIESE, welcome to the Community Forums!
Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon.
In the meantime they contact you, let me know if you have any additional questions.