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Error while updating Inspire HR

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‎07-29-2020 08:01 - last edited on ‎08-03-2020 12:14 by Fitbit Moderator

‎07-29-2020 08:01 - last edited on ‎08-03-2020 12:14 by Fitbit Moderator

i guess they are working on it but....

 

1- click check for inspire hr update

 

2- the latest update for your fitbit device is ready

it'll take several minutes to complete

 

3- Unexpected error

your device is already up to date

 

my tracker even has issues with update.

any chance its not me?

 

 

Moderator Edit: Clarified subject

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‎08-03-2020 12:16

‎08-03-2020 12:16

@Jce223 Thanks for stopping by! 

 

Let me help you updating your Inspire HR. Not sure why this is happening but I suggest you clear the link between your phone and your tracker by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-03-2020 12:35

In response to AlvaroFitbit

‎08-03-2020 12:35

was able to chat with a rep the other day . after we went through the normal stuff with no change she had me remove the tracker from  my phone and re-install it. success for the most part . i still have sync issues though. have to reboot the ispire hr every once in a while as it wont sync. have more issues when it syncs and refreshes it looses the realtime heartbeat . usually it takes about 5 or 6 sync attempts to get it to sync properly. it will track my movement in real time to my phone again so i may leave well enough alone. seems to me the app is still a little bit buggy.  

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