Need help setting up an Inspire HR

[Nellita23]

I am trying to get help for my daughter. 2 years ago we both bought Alta Hr. We would encourage each other by doing challenges.

She bought an Inspire Hr and now she cannot use the fitbit app. She cannot synch her fitbit. so basically it is useless as we cannot join challenges anymore.

How can she set it up to use with the app. She has deleted the app several times. She has synched the fitbit several times to no avail.

Please send detailed information on how to get it to work with the app.

TIA!

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Nellita23 Welcome to the Community. 

Let me help you setting up your daughter's Inspire HR and thank you for troubleshooting this issue. I suggest you clear the link between the phone and the tracker by doing the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Let me know how it goes.