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Inspire HR continuously failed to sync

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Since the weekend, EVERY time I try to sync my Inspire HR the app seems to complete the sync, but then says “Failed to sync device “  Though I still see everything I expect to see in the app?

 

so

 

1. Why?

2. Exactly what is not syncing?

 

Thanks 

 

 

Moderator Edit: Clarified subject

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@philguk I hope you are doing fine.

 

Let me help you with your app showing an error with your Inspire HR not syncing. Not sure why this is happening but I suggest you refresh the link between your phone and your tracker by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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Well, as suddenly and mysteriously as it started happening it has now STOPPED - and everything is back as it was

So I can't recreate the problem 😞

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