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Exercise Details not showing up in app

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For the last week, my exercise details (average HR, time in HR zones etc) won't show up in the app. For example, I took a kettlebell class and my HR is tracked for the whole day and shows up on the app but when I log the class, my average HR doesn't show up. I went for a run at 1 pm today and used the Fitbit app on my phone to track it and saved it. But when I then look at the workout I saved, my HR, distance, average pace etc do not show up. And it shows that I went for a run at 6 pm....considering it's only 3 pm now that's not possible. I checked my time zone and it's correct. And it will not let me change the time to 1 pm when I try to edit the details.

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Hello @AmandaT1416 and a warm welcome.  You don't say what type of phone you use, Android or iPhone.  But if you are using an iPhone, users have been reporting both of these problems since the release of the Fitbit app v 3.15.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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