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Exercise Feature Malfunction

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‎01-22-2020 14:27

‎01-22-2020 14:27

Today I went to go for a run and I attempted to choose the "run" option in the exercise feature on my Inspire HR but the watch froze and crashed. Once it rebooted I tried again with the same results. It then told me to open the Fitbit app, which I did, and retried the run option with the same crash and reboot. Even though the AutoTracker kicked in, I would like the ability to use the run option in my watch.

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‎01-23-2020 07:45 - last edited on ‎01-21-2025 07:43 by Fitbit Moderator

‎01-23-2020 07:45 - last edited on ‎01-21-2025 07:43 by Fitbit Moderator

@Salieyrr It's great to see that you've visited the Fitbit Community!

Let me help you with your Run option not working on your Inspire HR. Try restarting your tracker by following these instructions.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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3 REPLIES 3

‎01-23-2020 07:45 - last edited on ‎01-21-2025 07:43 by Fitbit Moderator

‎01-23-2020 07:45 - last edited on ‎01-21-2025 07:43 by Fitbit Moderator

@Salieyrr It's great to see that you've visited the Fitbit Community!

Let me help you with your Run option not working on your Inspire HR. Try restarting your tracker by following these instructions.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎01-23-2020 16:10

In response to AlvaroFitbit

‎01-23-2020 16:10

Thank you @AlvaroFitbit, that worked and my Inspire HR is working properly again! If it ever malfunctions again I'll know what to do!

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‎01-28-2020 11:43 - last edited on ‎01-21-2025 07:43 by Fitbit Moderator

In response to Salieyrr

‎01-28-2020 11:43 - last edited on ‎01-21-2025 07:43 by Fitbit Moderator

@Salieyrr thank you for the update and sorry for the delay in my reply.

Really happy to hear that your issue was resolved following my previous instructions and thank you for sharing this as it may help other members in the same situation.

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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