Fitbit Inspire HR Firmware Update - it's just not happening

[Camboy2]

I've restarted my device (iPhone and iPad). I've reset everything multiple times.

Keep getting endlessly stuck on the Firmware update...says it's updating then craps out..

Please help!!

I actually returned one already thinking it was defective. Been trying for days to get this product working.

Should I get another model.

Very frustrating....

[YojanaFitbit]

Nice to see that you're digging into the Forums @Camboy2, let me give you a warm welcome to our Community.

Thanks a million for trying different steps to update your Inspire HR. Sorry to hear it is taking that long. What model of phone are you using?

Please check the following steps:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

Finally try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync before trying to update it.
8. If your Fitbit device still doesn’t finish the update, remove your Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to set it up again.

Give it a try and keep me posted on the resolution.

[Shannon88]

You probably can't help me. Fitbit inspire hr updated. Still miss counting steps even on my non-dom hand with Dom setting. Oh and now mid workout I somehow go from 132-169 hr to 94?? Are you kidding me? It's securely on my wrist so what kind of update went through exactly? I had mild issues with it jumping before but this is just ridiculous. Any kind of help would be appreciated if it gets the device to work the way it's supposed to.

[Leocm]

I'm having a similar issue but my Fitbit got stuck in the middle of the installation process, so the fitbit displays the line with dots and it's half ways complete.  I've tried doing a soft reset (connecting fitbit to charger, holding button down for 8 seconds, releasing, then holding button again and the smiley face doesn't appear, only the line with dots appears).  When I restart the phone and open up fitbit app, I get the notification to update the firmware. I click on it and it searches for my fitbit but then I get an error saying "Not working?".  What else can I do? Thanks