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Fitbit Inspire HR not setting up

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‎06-30-2019 11:55 - last edited on ‎07-01-2019 12:37 by Fitbit Moderator

‎06-30-2019 11:55 - last edited on ‎07-01-2019 12:37 by Fitbit Moderator

Hi I just bought the Fitbit inspire but my device (iPhone and iPad) won’t recognise the device at all.... help please

 

 

Moderator edit: updated subject for clarity

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‎07-01-2019 12:38 - last edited on ‎07-26-2023 09:59 by Fitbit Moderator

‎07-01-2019 12:38 - last edited on ‎07-26-2023 09:59 by Fitbit Moderator

@Mleigh22222 Welcome to the Fitbit Community! It's great to have you here!

Let me help you setting up your Inspire HR. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.
Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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‎07-01-2019 12:38 - last edited on ‎07-26-2023 09:59 by Fitbit Moderator

‎07-01-2019 12:38 - last edited on ‎07-26-2023 09:59 by Fitbit Moderator

@Mleigh22222 Welcome to the Fitbit Community! It's great to have you here!

Let me help you setting up your Inspire HR. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.
Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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