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Fitbit Inspire HR only syncs manually

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‎03-08-2021 14:26 - last edited on ‎03-09-2021 03:26 by Fitbit Moderator

‎03-08-2021 14:26 - last edited on ‎03-09-2021 03:26 by Fitbit Moderator

My Fitbit Inspire HR only syncs with the phone app if I manually go into the app, go into my account, select the Inspire HR, then select Sync Now. I hadn't done that for a few days and it showed no data for those days until I did a manual sync. Doesn't the Fitbit automatically sync? If so, any suggestion about what I need to do to set that up? I am using the phone app on a Samsung Galaxy s9+.

 

 

Moderator Edit: Clarified subject

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‎03-09-2021 03:34

‎03-09-2021 03:34

@NLJones49 Thanks for joining us! 

 

Let me help you with this. The app needs to run in the background in order to automatically sync. It could be that the battery saving feature on your phone is stopping the app, additionally I suggest you clear the link between your phone and your tracker by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Hope this helps.

Alvaro | Community Moderator

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