Fitbit Inspire Screen On Display Issue

[Kat-601]

Last week I had an experience where I was tapping the screen to display time etc & it would not come on, if I press the button I can feel the vibrations, if I got a message or call I could feel the vibrations but the display would not come on, now I find that I also have to tap the screen several times & pretty hard for it to display sometimes.

Anyone else experiencing these problems? I just got this model March 2019.

Thank You

-Kat

[YojanaFitbit · Accepted solution]

Nice to see that you're digging into the Forums @Kat-601. Thanks for sharing this information with us. My apologies for the delay.

In order to solve the issues with your Inspire HR screen, please try to restart it with these instructions:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
3. Press and hold the button on your tracker for 5 seconds. 
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

You can also try to change the clock face of your device. Your device should now work normally. If your Inspire HR still doesn't work after a restart, please let me know.

I'll around in case that you need anything else.

[Kat-601]

I tried this & so far it seems to be working fine, I don't have to tap the display several times to get it to come on.

Thank You