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Fitbit Inspire not syncing

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‎02-23-2021 05:48 - last edited on ‎02-23-2021 09:47 by Fitbit Moderator

‎02-23-2021 05:48 - last edited on ‎02-23-2021 09:47 by Fitbit Moderator

Fitbit not showing my steps taken so far this a.m. says it's synced but nothing shows up

 

 

Moderator Edit: Clarified subject

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‎02-23-2021 09:48

‎02-23-2021 09:48

@Mollyb80 Welcome to the Community. 

 

Let me help you with this. Not sure if this is a syncing issue or an app issue. Try clearing the link between your phone and your tracker by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

If you believe this may be the app not displaying your data then try logging out from the app, restart your phone and log back in.

 

Hope this helps.

Alvaro | Community Moderator

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