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Fitbit Inspire setup difficulty

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‎08-02-2020 07:03 - last edited on ‎08-05-2020 17:44 by

‎08-02-2020 07:03 - last edited on ‎08-05-2020 17:44 by

Help please, just brought a Fitbit inspire and the screen is just saying fitbit set up. I have downloaded the Fitbit app and when I try to add the device it just keeps telling me to touch the screen but nothing happens it just keeps saying Fitbit setup. 

 

 

Moderator edit: subject for clarity

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‎08-05-2020 17:44

‎08-05-2020 17:44

Welcome to the Fitbit Community, @Loz36a.

 

I am sorry to hear about the difficulty you're experiencing with setting up your new Fitbit Inspire. I appreciate the additional details and I am here to help. I recommend following our troubleshooting instructions from this help article: Why can't I set up my Fitbit device?

 

Keep me posted on the outcome. I'll be around if you have any additional questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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