Fitbit Inspire won't scroll

[Lala_lala]

purchased fitbit inspire 3 weeks ago ~ screen won't scroll.  Only displays time.  No trauma to the unit at all.  Although it's supposed to be swim-friendly, I haven't gotten in the pool with it on, and I don't shower wearing it.  The book that came with the fitbit has absolutely no troubleshooting info.  Info online is sparse.  Can anyone help?  Since the screen won't scroll, I can't shut it off to try to reset it...

Moderator edit: Subject for clarity.

[grossg1]

I am having the same issue. My Fitbit Inspire is only a few months old, but it recently no longer lets me scroll past the clock screen. I have tried resetting it a few times but nothing has changed. Please let me know what steps to take in order to fix it. 

[Backfortywalker]

Hello Grossg1, resetting your Fitbit Inspire means to me that you connected
your watch to a charger in a wall outlet and held the button down until the
smiley face appeared. I have had a number of various issues with the
several Fitbit Inspires we own and seem to remember this issue happening
but not recently. Therefore because I have gone the route of even having
to re-setup my spouses Fitbit I truthfully don't know if doing the smiley
face reset solved the not scrolling issue or the more painful process of a
new setup. More recently my issue with one of the watches is the
connection to the Windows 10 computer. I have to go to settings and delete
the Inspire app in devices, resync doing the smiley face procedure and
starting my computer which has cured the immediate problem. Also please
check to see if you can scroll up rather than down like one usually does.
You may have gotten locked into the exercise or some other mode. This has
happen to me also and it takes a lot of patience to get the watch back on
track if this has happened. Sorry for the long post and good luck.

[Favor2]

These instructions worked.  I plugged in my Inspire 2, held down the 2 buttons on the side down for 5 seconds, received the smiley face and it was working again.  Thanks for the advice. 

[LiliyaFitbit · Accepted solution]

Hello everyone, thanks for your participation in the Community. 

Thanks to all for the efforts to resolve the issue, sharing the solutions and steps you've tried. For the ones that keep having problems, please try the following steps:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?

If the issue persists, the best way to get help for this problem is to chat with our Support team online or give them a call. Click here to get connected. 

Hope this helps. 

[chickpea99]

Same thing for me.  I restarted over and over and did get the smiley face, but the screen still will not scroll.  Please what do I do next?  Thanks.

[LiliyaFitbit]

Welcome to the Fitbit Community, @chickpea99.

Thank you for joining the thread and sharing that you're experiencing the same issue with your tracker. I appreciate your troubleshooting efforts. Since the issue persists, I recommend getting in touch with our Support team so they can evaluate your tracker's behavior and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[Kaylata]

It wont let me scroll past the clock

[LiliyaFitbit]

Welcome to the Fitbit Community, @Kaylata.

Thank you for joining the thread and sharing the details of the issue with your tracker. If you haven't tried so, I recommend restarting your device: How do I restart my Fitbit device? 

Hope this gets you back on track.

[Anniered]

Wow it worked I've been about to pull my hair out the last 3 weeks and that's all it took thank you guys awesome awesome computers are so touchy, lol😁 thank you so much!

[GiGiBella]

Worked like a charm! Thanks!

[Savvy_V]

I tried resetting mine that was doing exactly this…now it just won’t come in at all! When I pinch the sides it vibrates, but the screen is black.