09-13-2020 14:23
09-13-2020 14:23
This is hard to explain without a video visual. So ya know when you hard press the side left button/back button, youre brought to the screen that has the battery percentage, lightbulb/screen wake option? Well the fitbit is constantly going to that screen on its own, without touching the side button. It toggles back and fourth between that screen and the normal time/stats screen. And the toggling is within seconds. I cant control which screen Im looking at, as by the time my finger touches anything, it's already toggled. And this is constant, with a vibration happening everytime it toggles. So I cant wear the fitbit as the vibrations are going off as it toggles every 1 to 2 seconds (it's very annoying). The heart rate monitor has also stopped working. No green lights on the back and "--" on the screen. HR is also not picked up on the app. I've restarted/reset the fitbit over 5 times. Nothing. I even just left it on the charger over night with the happy face on the screen in hopes the issue would resolve. Nothing. I'm quite frustrated and trying to navigate an actual fitbit support person has lead me here. Help please.
09-14-2020 11:45
09-14-2020 11:45
@Jessica99 Thanks for joining us!
Let me help you with your Inspire HR not working as it should and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.
Let me know how it goes.
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