help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit won't sync since update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-23-2020 08:03

‎08-23-2020 08:03

I have not been able to get my Inspire HR or my daughter's Ace to sync since the latest update. I only noticed yesterday, but they have not sync-ed since Tuesday the 18th. I have tried restarting the app, restarting my phone, restarting the Fitbit, updating the app, turning Bluetooth off and on, unpairing and re-pairing the watch, and syncing to alternate devices (and turning Bluetooth/the other devices off when trying): my android phone (Samsung SM J320V), a windows computer that it has previously paired fine with, and a new MacBook air. Nothing has worked, and I am getting extremely frustrated. I have been using Fitbit products since 2016, and while I've definitely had some syncing issues previously, this is the first time I've been completely unable to resolve one. It seems to clearly be an issue with the update as both watches are doing the same thing, and previously worked just fine. Help please!

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎08-23-2020 14:39

‎08-23-2020 14:39

Mine hasn't synced since Tuesday.  I updated the software that day.  It's telling me I need to update my settings - location permission to sync.  It was already updated.  I just enabled bluetooth, and now it synced my Wednesday steps. When I went to sync again to get the rest of the week, it offered the new 30 minute update, so I am doing that now.  Maybe that will solve all!

Best Answer
0 Votes

‎08-23-2020 15:11

In response to SusanDaveZip

‎08-23-2020 15:11

Just finished the update - all seems to be working now.

Best Answer
0 Votes

‎08-30-2020 07:52

‎08-30-2020 07:52

So, I noticed this past Thursday evening (8/27) that my Fitbit was keeping the right time again (the time had gotten about 5 minutes slow since it stopped syncing, with no way to change it, so that was fun), so checked and it was syncing again! This was after trying everything repeatedly, but then having given up on it for a while; don't think it was due to anything I did. The only thing I can think of is that the day before that, I'd finally gotten an email from Fitbit support with some things to try, and they noted that they'd checked my Fitbit on the "back-end" and confirmed it hadn't been syncing since 8/18. I'm wondering if that back-end check somehow kicked it back into gear?

 

Am hoping the same happens for my daughter's Ace though, because it is still not syncing and now I don't want to try messing with the app any more for fear mine will stop working again... 

Best Answer
0 Votes

‎10-06-2020 11:10

‎10-06-2020 11:10

Final update: a couple days ago, after a month and a half of refusing to sync, my daughter's Ace finally started syncing again. Randomly. Hopefully both of ours keep working now. Super frustrating, but I guess I'd just encourage anyone who's still having trouble to keep trying periodically.

Best Answer
0 Votes