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Grey vertical lines on screen

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‎03-23-2019 17:03

‎03-23-2019 17:03

Hi I bought a Inspire HR today but when I turn on the screen I get grey vertical lines in the background. It looks a bit like a feint barcode. Should I take it back?  Thanks. Kelly

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4 REPLIES 4

‎03-23-2019 17:09

‎03-23-2019 17:09

Providing you can see the information on the screen, you should attempt to setup the device and complete the setup. There is a firmware update that may cure the malfunction.

 

Where did you buy it?

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‎03-23-2019 17:11

In response to sailorbear510

‎03-23-2019 17:11

I have completed the setup and as far as I know it is up-to-date but how do I check? I got it from Argos. Thanks. Kelly

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‎03-23-2019 17:17

In response to Kellsfit

‎03-23-2019 17:17

Ok the next thing would be to plug it into the charger and then hold down the button for about 5 to 6 seconds. The device will go blank temporarily and restart and show a smiley face.

Otherwise you have two options.

 

Contact Fitbit CS for assistance or take it back to the store. Preferably Fitbit first as they may have you do some troubleshooting.

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‎03-23-2019 17:28

In response to sailorbear510

‎03-23-2019 17:28

Thank you for replying but that hasn't worked. I will take it back tomorrow and see what the shop says

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