Heart rate not working on Inspire HR

[Annalise84]

Hi. Just got my fitbit inspire hr today. It's the first time I have used a Fitbit. However the heart rate is not working. The green light is flashing on the watch and heart rate is switched to on also. Have tried resetting but this hasn't worked. Can anyone help please ?

Moderator edit: Title

[shotgun2k]

Cheers, sorted!

Sent from Sky Yahoo Mail on Android

[SueHan]

You are a genius, thank you! I had no idea that was even there really. Just turned it back on. Thanks so much!

[kaiter]

For those wondering how to check if your heart rate is set to on or not. You need to do it on your actual Fitbit. Scroll up on your Fitbit device (not your phone app) and click settings, should be at the very top. Then you’ll see whether your heart rate is switched to on or off. 

[Spaz52]

Same here. 2 days that's it! Where is the "on" switch to check?!

[Spaz52]

my heart shape is on by another screen  scroll on device, " - - bpm" is grey, which tells me that is not on. Help?

[Tjs86]

My heart rate isn't working on my Fitbit

[Annie07]

On Fitbit Inspire HR, slide to view Settings icon
Slide to find Heart Rate icon
Tap icon to turn Heart rate OFF
Go to Fitbit app
Go into your personal profile, tap Inspire HR, scroll down and tap Sync Now
Then on your Fitbit again, go to settings and turn heart rate ON
Go to Fitbit app, profile, and resync
A Fitbit agent helped me with this and it worked!
To add mote items to Fitbit tap Discover at the bottom of the App screen. You can find heart rate there.

[shotgun2k]

Brilliant, thanks!

Sent from Sky Yahoo Mail on Android