How to get warranty honored?

[Chess]

I got my Inspire HR in July 2021. I've worn it most every day since then.  Last week, it literally fell off my wrist - the plastic around the little hook on the bracelet part, just broke completely off.  I have tape on it to hold it together so that I can wear it, but this is absurd to have this happen in such a short time.  I wore Fitbit Ones for YEARS with no damage at all.  How do I get a replacement?

[Odyssey13]

Hi @Chess the warranty is one year (USA) and two years in some European countries. you can learn more here - click

[Chess]

I thought I saw two years.  So ONE year and that is all you get out of a hundred dollar device?  **ahem**.  I won't be replacing it then.

[Odyssey13]

@Chess  unless you purchased an extended warranty, it's one year in the USA. You can always get with customer support to see if there are any options available to you.

[JuanFitbit]

@Odyssey13 , Nice to see you around. Thank you for the info shared. 

@Chess A warm welcome to the Community Thank you for your message. 

As recommended by Odyssey13 , the best place to verify your warranty status is with Support. 

Even if the warranty should be over, give it a try, to see what they can do for you. 

Here you'll find our contact options. 

See you around. 

[Chess]

Well the response from support was abysmal.  They offered me a 35% discount coupon, but since the Inspire HR has been discontinued, I CAN'T EVEN USE THE DANG COUPON.   And the new version (which obviously they made to replace the defective design of the Inspire 2/HR) is not eligible for the coupon.  Thanks a LOT FITBIT!  😡