I cannot change my clock faces Inspire 2

[Zaydf]

I cannot chanfe my clock faces 

When i am trying it tells mw that i have no Internet connection but i do 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Zaydf. 

I appreciate all the information about the problem you're experiencing with your Inspire 2 and the troubleshooting steps that you already tried. 

I've seen other users have experienced something similar, could you please try turning off WiFi on the phone and just use your mobile internet to change the clock face? This has been useful for other people. 

If you're still having this issue, please try the following:

• Log out from the app.
• Clear Cache for the Fitbit app on your phone's settings (Settings > Apps > Fitbit app > Storage > Clear cache)
• Restart your phone. 
• Log back in to check if you're able to change the clock face. 
• Try to set up your Charge 5 as a new device in your account if you're still having the same problem. 

I'll be around.