Inspire 2 blank screen

[Renrap]

Fit bit inspire 2 has a blank screen so I can’t see the 4 digit code to enter on my phone. I have followed all the steps at least 15 times today. It is connected by Bluetooth after I deleted the app and reinstalled, logged in etc, turned Bluetooth on and off. When forcing a restart the smiley face comes up

for a few seconds then disappears. I can’t even see if it is fully charged as I uninstalled and am trying to do a new set up. There are no green or red lights on the back either. Just vibrates after the smiley face comes up.  Also can’t try the clock face as I can’t see the code to sync to the phone. 
Any other ideas ???

Moderator Edit: Clarified subject

[Ozzie65]

Hi @Renrap - I'm not sure how long you've had this tracker, but it sounds like you've done all the right trouble-shooting. I'd definitely reach out to Fitbit support for other options. Good luck!

[MarreFitbit · Accepted solution]

Hi there, @Renrap. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out. I understand where your concern is coming from. 

As per the description of your post, it seems like your Inspire 2 has not enough battery life to be on. With that being said, I suggest charging your Fitbit device for at least 1 hour to see if it comes back to life. If the issue persists, please try the steps provided here Why isn't my Fitbit device's battery charging?

If you managed to turn on your Inspire 2, please try the steps below to reconnect it to your Fitbit app:

• Remove your Inspire 2 from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Inspire 2. again.
• If there is no connection, restart your Inspire 2..

If you can't get started with your Inspire 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Hope that helps. 

[reinibou]

I'm having the same problem described here, but with no success in getting the screen to stop being black. Restarting results in the smiley face coming up twice for a short period of time then going back to a black screen. If I try to change the clock style from the app, I see a loading bar on the fitbit screen - i.e. the screen clearly still works / its a software issue rather than a hardware issue. Fitbit is fully charged. Fitbit is still logging data and sending it to my phone (I haven't gone to the step of un-syncing the fitbit from my phone because as the first user here reports, as long as the screen stays black, I won't be able to set it up again!) 

[donegank]

I'm having the exact same issue! Have you figured it out or does anyone have suggestions?

[MikeS1977]

This didn't work for me, and as the screen is blank I can't see the pin to link it back to my account. Is there anyway to skip this step? As even with the display it's still a good tracker but if I can't link it to my account then unfortunately it just becomes junk.

[reinibou]

A few days after I posted my earlier question, holding the edges while
plugged in for ~60s did get it to work, but I had tried that before and no
logical combination of actions seemed to lead to it working. Then a few
days ago the exact same problem occurred again, and no length of holding
the sides has made the screen work properly again (I've also tried the
clock update, etc). I'm deeply suspicious that this is a software thing on
Fitbits end.


-- Sent from my phone - apologies for typos & brevity.

[Jip1000]

Is your tracker still working? I’ve the same problem and tried all the things you tried. My blank screen happened when it died and switched off, when I changed it the screen never came back. I get the smiley face when reset. I disconnected it from my phone which I regret as I can’t see the code to reconnect. Fitbit’s support is really poor and their software is really poor sometimes something doesn’t work and you have to keep resetting  it 

[reinibou]

Nope, Fitbit is still totally blank. Vibrates when you hold the edges,
smiley faces and loading bar show up when you reset/change clock, so screen
itself physically works. I've stopped wearing it because while it still is
tracking steps that I can check on my phone, it is utterly useless as a
wrist watch. I am really frustrated.

[donegank]

Nope, I gave up and purchased another one. It was completely erratic, working for a day or two, then constantly beeping and vibrating, then logging miles and steps but not exercise and sleep. Finally, it didn't even display the time and logged nothing and eventually seemed to lose all capacity and went blank, even though my phone showed the battery was still charged.Very aggravating and hoping the new one performs better but not optimistic, based on what I've read on this site 😞 

[Renrap]

I returned it to the store and they gave me a credit and I purchased the Fitbit versa 3. Seems to be working better although it does seem to lose a few minutes time. Think it has to do with being connected to my fine.

Sent from my iPhone

[Missied]

Same with mine. Finally contacted Help chat and have been sent an email offering 35% discount on a new Fitbit! 

[donegank]

Glad to hear that! Can I ask where you originally purchased it and how the discount works and whether it requires ordering directly from Fitbit? My original was purchased on Amazon and the replacement from Walmart so I'm not sure of the likelihood of getting any kind of discount. Thanks!

[Missied]

Through Fitbit.com & the offer is for 30 days. 

Apparently, according to the ‘chat’ team what we’re experiencing is unusual behaviour but as so many of us are experiencing it I suggest it’’s Fitbit and they know it so just want us to update to another of their watches.  As my watch is less than 2 years old I’m not confident in the product anymore so will buy an alternative, when I can actually afford to.

[donegank]

Thanks a lot!

[Greeneda]

Hi there,

I am experiencing exactly the same issue as the first posting. Why is this happening? And why isn’t your trouble shooting working? Help! 

[JcolemanSF]

I am also having the same issue and none of the suggested steps seem to be able to solve the problem. It's very concerning that this issue is happening to so many people. Although I thought about upgrading, I'm not very comfortable given the lack of response here. 

[Missied]

I think they, Fitbit, don’t want to admit they have messed up and that they have created faulty products. If the watch is more than 1 year old it’s out of warranty so not their problem - it doesn’t seem to matter to them that their customers are out of pocket!

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It’s VERY annoying especially as the watch still tracks activities 

[reinibou]

Yes, very frustrating and annoying, and wasteful!!! I will not be purchasing another fitbit after this experience. 

[Renrap]

I’m in Australia and purchased through JBHifi. It was less than 2 years old. They just gave me a credit for the full amount to purchase another.

Sent from my iPhone