Inspire 2 heart rate monitor is disabled

[MikiR]

Hi! I received my Insipire 2 yesterday but I can’t get the HR to work... is there something I have to do? Never seeing the green light  😖

Moderator Edit: updated subject for clarity. 

[JuanJoFitbit]

Hi @LGemz18, thank you for joining us in this thread. Also, thank you for trying to get the heart rate tracking issue resolved before contacting our forums.

If you haven't done so, I'd like you to try the troubleshooting steps that are listed in this help article. After this, monitor your Fitbit device during the next 24 hours and see if the issue gets fixed.

Keep me posted on the outcome.

[Jessilica20]

I don't have that option on my settings  everything else but no Heart Rate on/off.  Anything i could do?

[MikiR]

Hi! It’s not on your setting, you just need to hold and release both side of the watch and scroll down. Hope this can help you!

Sent from my iPhone

[LGemz18]

Just saw your question and MikiR's answer is spot on, press the sides of your Fitbit inspire 2 and then scroll down to select Clip and reset mode to "On Wrist", once done the heartbeat tracking will start tracking again ♥️

[JuanJoFitbit]

Thank you so much for your help and contribution with this @MikiR @LGemz18.

@Jessilica20, welcome to our Fitbit Community. I would like to follow up and would like to know if the issue got fixed after trying the steps that they shared above.

See you around.

[louisa888]

I feel so dumb now but this was a lifesaver lol thx!

[Skipper34]

Don't  sweat it. Lots of people had the same problem.Sent from my Galaxy Tab® E

[JuanJoFitbit]

@louisa888 Don't say that. I'm so glad to hear that this thread helped you to get the issue resolved. By the way, welcome to our Fitbit Community.

@Skipper34 Thank you for your feedback.

As a side note, I'd like to invite you guys to our Discussions board where you can share your experiences, meet people and create new topics.

See you guys around.

[sandspoo]

I just figured my problem out.  I had it set on clip mode and that won't check heart rate.  I don't know how I fixed it, kind of dumb luck I just kept swiping and tapping.  Sorry for my not help.

[JuanJoFitbit]

@sandspoo Thank you for joining us in this thread. Please don't treat yourself like that. I'm so glad to hear that you managed to get the issue resolved and thank you for sharing the steps you followed to fix it. I'm sure that this info will help other users that experience the same issue.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[Ozzie65]

Hi @SilviaFitbit , I know that  this is an old post, but I am suddenly having issues with my Inspire 2. It is syncing steps fine, but not sleep or heartrate. I tried your steps above, but the only option it gives me is Clip, not wrist. Also, not sure if this is related, but it no longer "wakes" when I turn my wrist. Yes, I have restarted the tracker several times to no avail.

Thanks for any assistance!

[SilviaFitbit · Accepted solution]

@Ozzie65 Hi there. Thank you for the troubleshooting performed prior to posting. 

It sounds like the On Clip mode is activated as it's the option you're getting. This could explain why you're not getting sleep or heart rate. To switch between On Wrist and On Clip mode, tap the setting the tap the checkmark to confirm it. 

Full instructions can be found on the Product Manual here. 

Hope this helps. 

[Tbone65]

This is the best reply to this issue.  Thanks

[RaviNewbee]

Awesome! thanks! spent two hours trying to figure this out myself!!

[YojanaFitbit]

Nice to see that you're digging into the Fitbit Forums @Tbone65 and @RaviNewbee, let me give you a warm welcome to our community.

Thanks for sharing your comments. I've updated the best answer for this thread to find this information quicker. 

See you around.

[AmyHandley]

Awesome! This solved my problem straight away. (Note to self don't let the toddler fiddle with my fitbit while I snooze!)