Inspire 2 not connecting

[Shelleyneedshel]

Hi guys! 
My inspire 2 has suddenly lost 20 minutes.  Now I’ve tried everything to reconnect it to my phone but it gets stuck on ‘connecting to Fitbit’. 
I’ve restated phone, Bluetooth and Fitbit many times.  I have a iPhone 14.  Cheers. X 

Moderator edit: clarified subject.

[Gr4ndp4]

Hi, @Shelleyneedshel , welcome to the community, it sounds like your Inspire 2 is failing to sync with your phone, you may find this article helpful Why won't my Fitbit device sync? - Fitbit Help Center 

I hope this helps, please post here again & let us know how you get on.

Cheers

[ManuFitbit]

Good to see you participating for the first time in the forums @Shelleyneedshel.

Thank you for providing all these details regarding your Inspire 2 and for trying to fix it on your own. 

I'd ask you try the following steps in the order listed even if you've done some of them so far:

• Unpair your Inspire 2 from your old phone's Bluetooth and also from the new phone.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your new phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Inspire 2 again.
• Set up notifications on your Inspire 2 again.

With the steps above, what I want you to do is to pair your Inspire 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Thanks for your help @Gr4ndp4