Inspire 2 repeated syncing issues with multiple devices

[Clara93]

Hi everyone, I bought a Fitbit Inspire 2 about a week and a half ago, and it has has syncing issues from the outset.

• At first, it would sync with my Android phone if I manually scrolled down the app and waited about 20 minutes (it would say "Syncing is taking longer than usual"). 
• Then this stopped working, so I paired it with the app on my Windows computer. This worked briefly. 
• Two days ago, neither the app nor my computer would sync at all. I reset the Fitbit, and then for about 24 hours it synced regularly with the app (every few minutes). I think this is what it is meant to do, but I'd never realised. It never synced with my computer, though. The app said it was failing to "bond".
• Yesterday, it went back to the original situation -- slow manual syncs on the app only. 
• This morning, it is back to not working at all. Oddly, on the app my step count and calorie count from yesterday evening (the last time it synced) have been copied onto today as though they are new data. 

I don't know what to do, as resetting the Fitbit, opening and closing the app, turning Bluetooth on and off, disconnecting all other Bluetooth devices, and turning my phone on and off have either had no effect, or only helped for a short time (<24h) before issues returned. Neither my phone nor computer have issues connecting with other Bluetooth devices. 

[AlvaroFitbit]

@Clara93 Welcome to the Community. 

Sorry to hear about this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.

[Clara93]

Thanks AlvaroFitbit. Unfortunately, the issue has continued and the device now barely syncs at all with my phone (sometimes some data syncs; other data never does), and won't sync with my computer. I will contact Support; I think it is faulty.

[AlvaroFitbit]

@Clara93 please do! I noticed that you already have a ticket with Support so hopefully they will be able to help you solve this issue.

See you around.