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Inspire 2 side button not working

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‎06-21-2022 08:24 - last edited on ‎12-18-2022 22:19 by Fitbit Moderator

‎06-21-2022 08:24 - last edited on ‎12-18-2022 22:19 by Fitbit Moderator

My inspire 2 went off and time reset automatically, did not track step properly a week ago.  Now I cannot reset because both side button doesn’t work.  When I plug to charge, it gave me smiley face and went off.  My inspire just 1 year old today.  Any clue?

 

Moderator Edit: Clarified subject

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‎06-21-2022 09:10

‎06-21-2022 09:10

Hello @MeiTeen 

If your Fitbit Inspire 2 is  not responding to buttons or unable to restart I would suggest contacting Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US

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‎06-21-2022 09:10

‎06-21-2022 09:10

Hello @MeiTeen 

If your Fitbit Inspire 2 is  not responding to buttons or unable to restart I would suggest contacting Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US

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