Inspire 2 won’t vibrate for notifications

[TDrive]

My inspire2 stopped vibrating for texts and phone calls and Snapchats a couple days ago. Every update is complete. I’ve removed, restarted and reconnected both devices (phone and Fitbit) with no luck.  Any further suggestions?

Thanks.

Moderator edit: subject for clarity 

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @TDrive.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend doing the following:

1. Make sure DND (Do not disturb) and Sleep mode are turned off in quick settings on your tracker. For more information, see How do I navigate my Fitbit device? 

2. Make sure you set up notifications correctly. For more information, see How do I get notifications from my phone on my Fitbit device?

For complete troubleshooting tips, see Why didn't my Fitbit device alert me? 

By the way, I've moved your post to Inspire 2 board so we can keep our forums organized.

Hope this helps. 

[Thomasamax45]

Hi @TDrive,

Please make sure that sleep mode & do not disturb is turned off ( @LiliyaFitbit ).

If on iOS then go to settings> bluetooth> Inspire 2>(i)>Show Phone Notifications.

I'm not sure about it on android as I only use iPhone but hope this helps.

[TDrive]

Thanks-somehow DND was turned on-didn’t even realize that was an option…

[LiliyaFitbit]

Thank you for your reply, @TDrive. It’s good to see you in the community, @Thomasamax45.

@Thomasamax45 I appreciate your participation in the Forums and sharing your helpful tips!

@TDrive I am glad to hear the issue is resolved now. I appreciate your feedback and hope you continue enjoying the Fitbit experience. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can make new friends and find great tips to achieve your fitness goals. 

Keep on visiting the forums!

[SunsetRunner]

This keeps happening to me too, only the DND is turned off and so is sleep mode.

iPhone is setup to allow notifications, and occasionally I do get the alerts but it’s very inconsistent and glitchy.

I’ve tried to resolve using all the tips shared above but it keeps happening!

[TDrive]

This has happened to me on more than one occasion too for seemingly no reason (on other versions of Fitbit too-thought it was an issue with my phone).

Was able to figure it out this time. Hope it lasts…good luck.

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner. Thank you for your response, @TDrive.

@TDrive I appreciate your feedback. 

@SunsetRunner Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I understand how you are feeling and appreciate your troubleshooting efforts. If you haven't tried so, I recommend restarting your tracker: How do I restart my Fitbit device? 

Hope this helps. 

[luchee006]

Thank you! I have contacted help several times over the past 24 hours, tried so many things to sort it out and nothing worked! I didn't even turn on the DND but it was on.. turning it off worked. Cheers!

[TDrive]

I don’t know how my DND got turned on either…just so glad it was a simple fix (and will try to remember this for next time)…

[LiliyaFitbit]

It’s good to see you in the community, @luchee006 and @TDrive.

I am glad to hear that you were able to resolve this issue. Thank you for your feedback, I appreciate your time and efforts. You might also enjoy looking through the Lifestyle Forums as well. 

See you around.

[Breda66]

I have tried all the suggestions in the forums. It’s not even vibrating when I attach it to the charger??? Help???