help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR Data Disappeared

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-16-2019 16:08

‎10-16-2019 16:08

Inspire HR - All of my exercise data for the past 2 weeks has vanished from my device and my apps. There was full data for 1 or 2 exercise sessions listed for every day, and now they're gone.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-17-2019 08:40

‎10-17-2019 08:40

@Grmkt Welcome! Thanks for being part of our Community! 

 

Let me help you with your missing information. Is your tracker paired to your account? Does it show anything else? Could you share a screenshot of your account? Make sure you logged to the correct email address on your app. You may also try setting up your device again to your account following these instructions. Finally log out from the app, restart your phone and log back in.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes