Inspire HR Display Stopped Working

[joshbrown]

Got an Inspire HR for Christmas and it's been working great until today. The display will not come on. The Fitbit is vibrating when I get alerts but doesn't come on. I have a Google Pixel 3 and the Fitbit is charged. 

[KW1506]

The same thing happened to my Fitbit Inspire HR today. It is charged and actually tracking my heart rate and steps, as I can tell through the app on my phone, but my display has remained blank since this morning. 

[Figarocat]

Mine is the same, it was tracking fine this morning and by lunchtime the screen just was blank and has not come back on.  Its tracking though as I can see thru the app.  Am charging it up fully to see if that helps! 

[KPMullen]

I can get the clock to display by pressing the side button but I can't swipe to see steps or any other activity. Could it have something to do with Version 3.14 which updated overnight? It says it was supposed to contain  "bug fixes" and performance improvements... not "new bugs and performance inhibitors".

[Kristyxox]

My HR just shows time display as well. Can't see anything else

[Slt5212]

My Fitbit screen display just stopped working today also. It was fine this morning. 

[twall-architect]

Same for me. Was working this morning when I got up and sometime during the later morning the display stopped.  Like others said it's recording steps and heartrate but nothing showing.

[twall-architect · Accepted solution]

After posting I found the directions to reboot.  Plug into charger and hold the button down for 5-10 seconds.  It worked.  Appears that the unit shut down and restarted and the screen is back.

[Nikolinesmormor]

Thanks - did the trick for me.

Had recharged it first - no screen light, but pushing the button while on charger did it!

[SammeeFit]

Thanks it worked for me. 

[Paferret]

Thanks that worked. 

[joshbrown]

I don't know but I woke up this morning and the issue was gone. I didn't
even charge it overnight.

[bretthodgson]

Thanks for that after contacting support and no reply yet I did that & working again 

[Els_1]

The same here and the trick worked

[Rhonda76]

Mine stopped showing its display yesterday.  So glad I came to this forum.  I restarted it while it was plugged in and now it's back on.  Thank goodness for I love my Fitbit 

Only thing that helped me was to have it on its its charger and then restart it.  Hold button down 5-10 seconds or until it shows it's display again.  That is what I did 

This worked perfectly.  Thank you for posting!

Moderator edit: merged reply

[RachelH50]

Thanks for the info.....I got mine to reset too

[BellBell]

Display went black last night and hasn't come on since then. Restarted per the directions on this post and it's back to normal. Thanks!

[LizzyFitbit]

Hi everyone. It's great to see you here in the forums and welcome to our new members. I'm sorry for the delayed response.

@twall-architect, thanks for restarting your tracker and sharing the steps tried with our friends. You did a good job and I'll mark your post as the best answer to help other friends experiencing similar issues. 😊

@Nikolinesmormor, @SammeeFit, @Paferret, @joshbrown, @bretthodgson, @Els_1, @Rhonda76, @RachelH50 and @BellBell, I appreciate your efforts while troubleshooting your trackers and I'm glad that they're working again. Now you can be back to crush your steps!

@KW1506, @Figarocat, @KPMullen, @Kristyxox and @Slt5212, since you're having issues with your trackers, I'd recommend to try the restart process which has worked on other trackers and monitor its behavior. If by any chance the issue persists, feel free to let me know so I can work together with you.

I'll be around, keep me posted.

[Bebet_rusela]

How to fix my HR not working after trying everything posted fixes in here? Is there any number than I can contact to talk to?

[kagkal]

My HR is showing clock face, but will not swipe to show other tracking information.