Inspire HR Frozen Screen

[HockeyGuy99]

I got a typical low battery notification on my phone so I held the button to check what percentage it was on but it'd just vibrate and stay on the same screen. I cant use any of the functions by tapping on the screen or swiping for a few minutes then after awhile I can tap the screen to scroll through the quick stats but I can't swipe up or down and if I try to hold the button it will freeze the screen again.

I tried to restart it (plug it in and hold the button for 5 seconds) but nothing would happen other than it vibrate and then the screen would timeout.. Do I just have to wait till it dies? 

[HockeyGuy99]

Figured out a quick fix, I just downloaded a different clock face, which "reset" the device. I can now use all the features 

[Steps-to-go123]

This actually worked!   Thanks for the tip  

[Randellus]

I noticed the same problem with mine this morning. I found your tip and tried it myself and it worked for me too.  Many thanks!

[LomLin]

This is awesome, worked for me too, thanks for the tip.

[lburdz823]

You’re awesome, this worked for me too! 

[Hoppity10]

Am about to try your tip - if I can do it anyone can - thanks

[Jessthereader13]

Was skeptical about this tip, but IT WORKS!!! Plus got to find out there are some really cool clock options. 🙂

[Italiangirl65]

Great tip!  Worked for me, too!  Many thanks 😊

[steve0116]

I tried changing clock face and this worked. Thanks very helpful

[christopher1]

my screen is frozen how do i fix it i can not scroll up or down

[Sandy-68]

Just called customer care for same problem, they told me to plug in and hold button for 5 seconds to restart, it actually takes a wee bit longer but it worked 👍 also seen on here about changing clock face does the trick too!

[Jessthereader13]

Plug it into the charge cord and then hold the button on the side of the
fitbit for 5 seconds.

[Hannahrobinson]

Thankyou so much for this tip. I was in such a shock when it was frozen. Thanks again. If anyone has this problem TRY IT. 

[12io]

me too, all screen freeze.   Can't do anything..  

[Jessthereader13]

Just plug it into the charger and hold the button on the side of the fitbit
for like 5 seconds.

[PJGSOTX]

plug in to charger, 5 sec hold worked for reset frozen HR

[Miriamswe]

Sorry, but where can I download different clock faces? 

[AlishaCahill]

This helped for me as I have a fitbit inspire hr and it does not have a square clock face, so changing the clock face was not an option. Glad its working again with restarting by plugging in and holding for 5 seconds. Thanks!

[Catg132]

How did u reset the clock face?? I'm new to this fitbit stuff sorry for stupid qs