Inspire HR - Incorrect Exercise Shortcuts

[Hayley.mm]

Today my Inspire HR started incorrectly shoring exercise shortcuts. The ones I selected are Bootcamp, circuit training, interval training, spinning and running. But when I scroll to use the exercise shortcuts it only shows circuit training, intervals, then Pilates three times in a row even though Pilates isn’t one of my shortcut exercise. I’ve tried resyncing it several times with nothing happening. Has anyone experienced a similar glitch? 

[SteveGled]

Mines the same first shortcut is run then fills up with Pilates.

just reset it, holding the button for more than 5 seconds and then synced it. It's worked for now. I'll let you all know if it stays that way

[Seyedoo]

On Friday (5/24), I tried restarting the Fitbit. I had selected my own set of exercise shortcuts before restarting and after restarting, all the shortcuts synced up and everything looked perfect. 

I even tracked an exercise on Saturday. 

However, now (5/28), the Pilates are creeping up again! Now I have Bike, Walk, Run, Pilates x3. 

This is becoming very annoying, as I may not have access to my Fitbit charger to restart my Fitbit. I keep the charger at home, and at times I want to track an exercise immediately after work... 

Please don’t make me return my Fitbit...

[EdsonFitbit]

@SteveGled Welcome to the Fitbit Community.

I'm glad to hear that your issue with the exercise shortcuts on your Fitbit Inspire HR is no longer shown. Thank you for letting us know.

@Seyedoo Thank you for your feedback. I'm sorry to hear that you are considering returning your Fitbit Inspire HR. 

I would like to provide a solution to this situation but we haven't received information from our team. Once we receive any update we'll let you know.

Feel free to contact us at any time.

[Nessaj]

I have got the same problem. I have Swim and all the rest are Pilates. It’s really annoying as I’ve just started a new routine at the gym but can’t log it properly. 

Any idea when this will be fixed?

[SteveGled]

I did the reset on the fitbit and logged out of the app. Then re-synced the app to the fitbit and it's been ok for the last 2 weeks. I'm keeping my fingers crossed.

[EdsonFitbit]

Thanks for visiting the Fitbit Community @Nessaj @SteveGled.

@Nessaj If you haven't done it already, please try the troubleshooting steps @SteveGled's mentioned.

@SteveGled Thanks for your comments. I'm glad to hear that your Fitbit Inspire HR has been ok. Thanks for letting us know.

If you have any question, please don't hesitate to contact us back.

[Chris0409]

Hi,

I seem to have lost some of the exercise shortcuts options, if I followed the instructions replacing my device, would this delete all the exercises that have already been saved ?

[BrandieBrown]

Delete your Fitbit from the app and reinstall. That seems to fix it.

Sent from my iPhone

[Chris0409]

Thank you, all fixed now 😀

[EdsonFitbit]

Welcome and thank you for visiting the Fitbit Community @Chris0409 @BrandieBrown.

@Chris0409, I'm glad to hear that you have resolved the issue after following @BrandieBrown's recommendation.

Thank you for your help @BrandieBrown.

Feel free to continue visiting the Fitbit Community.

[Genita_]

I've had my Fitbit Inspire HR for exactly a week today, bought Thursday August 22nd 2019. For the past three days my exercise shortcuts have been "Run" and "Pilates x 4". this is extremely frustrating and disappointing as I've only had literally for less than a week and I'm already experiencing this. I've deleted the app, reinstalled, reset my Fitbit many time in three days and the solution only seems to be temporary. My exercise shortcuts work for a few hours, only for me to revisit them later in the day and to see the same issue: "Run + Pilates x 4".  I don't want to return it, I really love the product, but I can't continue with the malfunction, especially since its only been a week. 

[Aliki69]

Same here- all my shortcuts are gone except walking and then pilates 5x.

[SunsetRunner]

I am having the same problem,I tried to sync but it said failed to sync device but it still synced🤔.I cant seem to have it stop doing this.But it was so funny when I googled it and a whole bunch of people had the same problem and I thought I would never be able to find how to fix it.

[DenFair]

I just bought the fitbit INspireHR and have the same problems noted by others.... my tracker shows running and three pilates choices.   When I first bought it.. it had running, weignts, bike, etc....   I changes everything on the app... but I doesnt show up on the tracker.    

Please advise.

Denfair

[Eliasjo]

Hi, the problem can back when updated to version 3.19 thru the Apple App Store. 

[eb_ca]

Treadmill, Weights, 4X Pilates. Very annoying. I bought my Inspire HR in March '20 and it's running 34.200001.63.5. I just rebooted the device this morning because the screen would not display anything. Now this...

[Reecep]

Mine wont sync and the shortcuts are wrong i have done the suggested steps

[MandalaPeace]

I was really stuck on getting my Fitbit Inspire to work the way I wanted. Specifically I wanted to use the interval exercise I had set up but I could not seem to get it to work, until I found this link.  So I just wanted to share these great tips on using the Fitbit Inspire.  It certainly helped me so here it is... https://www.digitaltrends.com/wearables/fitbit-inspire-hr-tips-tricks/

[ctsuj]

same thing, had bike then pilates x5. Reboot then fine for a day. Then same thing again. reboot then fine so far today.

Is it a new software update bug?

[pegstroud]

Lost my exercise shortcuts after doing an update yesterday- uninstalled the Fitbit app then reinstalled it...no luck