Inspire HR - Incorrect Exercise Shortcuts

[Hayley.mm]

Today my Inspire HR started incorrectly shoring exercise shortcuts. The ones I selected are Bootcamp, circuit training, interval training, spinning and running. But when I scroll to use the exercise shortcuts it only shows circuit training, intervals, then Pilates three times in a row even though Pilates isn’t one of my shortcut exercise. I’ve tried resyncing it several times with nothing happening. Has anyone experienced a similar glitch? 

[pegstroud]

I tried uninstalling and reinstalling the app on my phone as Fitbit suggested-no luck.  Also did a soft boot of my device-no luck.

[jzoney]

I fixed it by manually adding my weights on to my daily exercise.  I also deleted any and all pilates exercises (because I don;t do pilates) that were showing on my previous history.  Once I did this I was able to access my regular activities, including weights, on the watch itself and pilates was no longer an option 🙂

[JohannesS]

I have the same problem now, one month after I bought and activated the device. I find it worrisome to read in this forum that this problem has been around for a year now, where I think it is fair to conclude we are looking at a bug in Fitbit’s software here. Either in the App, or in the device. Would be good to learn what Fitbit are planning to do about it. Clearly asking your users to continue  resetting and reinstalling is not a sustainable solution. 

[ellipete]

Exactly same issue for me. Did you resolve?

[JohannesS]

The workaround solution for me was to reset the tracker and reinstall the App with a fresh connect to the tracker. 

[ctsuj]

yes, I think that's what I did and seems to be working. (until the next update! lol)

ct

[Lilnrse]

I have the inspire HR, I have tried everything mentioned on this page, does not work. Still will not sync With app, says error when trying to set it up as new device, and I have Pilates 3 times on device but it’s not in my shortcuts. This device is causing more frustration then it is helpful. Not sure what to do at this point? 

[DenFair]

I had the same problem....not in the beginning but after 2 weeks The 3 Pilates function took over after trying to program my exercise I lost biking and weights. It lasted about 2 weeks. I tried different recommendations. Nothing happened. And then one day.. magically .. the three Pilates function disappeared. I only have one now and the other exercises I had previously programmed.

So all I can recommend is to give it time (???!!)
Sent from my iPhone

[ctsuj]

yes, thanks,

Mine fixed with the reboot. pilates isn't even in my choices so weird it appeared

[ctsuj]

Would still try starting over like a new system. Otherwise would have to resort to try to get thru to tech support? ugh..

[BrockB]

So is there a legitimate fix for this Pilates thing yet? Because it’s really annoying. I’ve had this for one day and it’s already glitching out. What a joke

[ctsuj]

So far, doing the reboot has done the job so far. Pilates hasn't shown up  again. But it did happen twice.

It was a pain, but after the 2nd time, seems to have stopped re-appearing. I also reduced the shortcuts to 6 since I don't do all of those. Don't know if that makes a difference or not.